Frequently Asked Questions
Welcome to our FAQs page, where we provide helpful answers to questions you may have about BELLEZE's products, services, and policies. Whether you're curious about our warranty coverage, delivery process, or return policy, you'll find detailed information here. Explore the FAQ section to enhance your shopping experience with BELLEZE, and feel free to reach out to our customer service team for further assistance.
Creating an account with us is easy and free. All you need is a valid email address. Click here to create an account.
To change your account information, such as payment information, password, or address book, simply log in to your account here. Update your information by selecting the βAccount Settingsβ options under categories.
Good question! As soon as you create an account with a valid email, you are already signed up to receive special offers. You can opt-out at any time.
No problem. Just go to βforgot your passwordβ on our login page, at which point youβll be prompted to enter your registered email. Shortly after, youβll receive an email with a link to reset your password.
Belleze will only use your address to give you periodic information so you can stay up to date with us. Additionally, we use your email to confirm the status, the shipment of your order, and to respond to any of your online inquiries. To unsubscribe, click the βunsubscribeβ button located at the bottom of each email. You will be taken off our list immediately.
You donβt have to register before you order from Belleze. You have the option to use direct checkout without creating an account. But keep in mind, you run the risk of not hearing about special offers and new arrivals!
Easily! Click on the βMy Cartβ icon at the top of the page and youβll be able to review your items and edit your cart. Use the β+β button to stock-up on your favorite items, or the β-β if youβve selected too many. Use the βxβ button to remove an item entirely.
Keep in mind, you can not cancel an order once itβs processed for shipment. To cancel an order, sign in to your account and select the order that you want to cancel. From here, choose to cancel individual items or the entire order. We will send you an email to let you know if the cancelation was successful. If not, youβll have to wait for the order to arrive, contact our Customer Service team, and theyβll be happy to assist you with the rest!
Our apologies! If this happens, please contact us immediately with the following information so we can make it right:
Our Customer Service team will take care of the rest!
While we do our best to package our products so theyβre safe for delivery, damages are rare but do occur. Please keep all of your materials and contact us immediately so we can arrange for a replacement to be sent to you.
To check your order status, simply log in to your account. Youβll be able to see each individual order that youβve placed with us. Select the one you want and youβll be provided with detailed information about the order. You will receive a notification email when your order is on the way.
A sales tax will only be applied if your order is shipping to California, Wisconsin and/or South Carolina. If your order is being shipped to any other US state, no sales tax will be added.
Belleze accepts all major credit cards, (Visa, Mastercard, Discover, and American Express). For your convenience, we also accept PayPal as a payment option.
Once you sign up with Belleze using your valid email, weβll email you on a regular basis with the latest news, specials, and promotions. Please note, limited release items are excluded from all promotions. We reserve the right to reconcile your order when a discount is applied to such an item. Certain promotions will have brand and/or category exclusions. Thanks for understanding!
Once you're ready to check out, youβll see a box that says, βDiscount Codesβ. Add your discount code into this box and click βAPPLYβ to apply your discount!
Check the expiration date on your discount code. Remember, only one discount applies per order.
Belleze usually takes one business day to arrange the shipping for your order. However, during the holiday season and due to Covid-19, you can expect your order to ship approximately 2-3 business days after being placed.
Shipping is free at Belleze.
No, we donβt offer international shipping. We only ship within the continental United States. This excludes Alaska, Hawaii, and Puerto Rico.
We, unfortunately, canβt ship orders to a P.O. Box. Thanks for understanding!
