1. All Belleze products carry a "1 Year Warranty" unless otherwise specified. The warranty period goes into effect from the day of delivery.
2. Limited Lifetime Warranty is only valid for the customer who registered on the product registration on belleze.com
3. Product registration must be completed within 100 days from the day of delivery.
4. This warranty applies to the following :
a. Missing parts
b. Damaged/Defective Products upon arrival and under normal use
c. Warranty will cover the item for repair or replace in the event including but not limited to:
i. Office chairs: faulty hydraulic pumps, broken wheels;
ii. Barstools & Patio Benches: rusting;
iii. Dining Chairs: Legs break under normal use;
iv. TV stands: broken hinges, missing hardware, defective parts causing the item to not be assembled, warped/peeling of wood, non-flushed installation;
v. Ottomans: Leg set not screwing in, fabric discoloration, and fabric tears, broken hinges;
vi. Patio Heaters: faulty starters, damaged hoses;
vii. Recliner Chairs: no longer able to recline;
viii. Patio Sets: damaged/undone wicker;
ix. Patio umbrellas: breakage in rope/crank, rusting;
x. Barn Doors: Warp wood
*All Warranty claims are subject to a case by case evaluation
5. This warranty does NOT cover the following:
a. Any condition resulting from incorrect or inadequate maintenance and cleaning or care.
b. Defects that result from negligence, misuse, or accidents.
c. Damages or destroyed by natural causes
d. Theft or loss of physical goods
6. Outdoor furniture accessories only cover 1 Year Warranty and are excluded from Limited Lifetime Warranty.
7. No refund will be provided when the customer makes a warranty claim. Belleze will provide replacement part(s) at no charge with a lead time of 2-3 business days. If the replacement part is out of stock or discontinued, Belleze may offer a full replacement of the same product. In the event the full replacement is out of stock or discontinued, the consumer will be refunded in store credit that can only be redeemed on Belleze website.
8. The warranty only covers the original purchase of the product and cannot be transferred to any other person. All warranties are voided if any products are purchased from unauthorized resellers on other marketplaces other than Belleze or marketplaces sold by OneBigOutlet.
9. Limited Lifetime Warranty only covers the original purchase of the product and cannot be transferred to any other person
10.Methods to file a claim:
a. By phone - Call us at (800) 682-6376 from Monday to Friday 6 am - 4 pm PT
b. By email - email us at warranty@belleze.com
Please prepare the order details including name or email, order number and photos documenting damages (if applicable) while filing the claim.
11. All replacement part(s) will be shipped free at no charge.
