Limited Lifetime Warranty

At Belleze, we take pride in the quality and craftsmanship of our furniture. We are committed to ensuring your home stays beautiful and functional. Below you will find the details of our warranty coverage and how to protect your purchase.

 

24/7 Customer Support

We are here for you around the clock. Our dedicated support team is available 24 hours a day, 7 days a week via Livechat to assist with any claims or inquiries.

• Livechat Support (24/7): support@belleze.com
• Phone Support: (800) 682-6376 (Mon–Fri, 6 AM – 4 PM PT)

 

Warranty Coverage & Registration

• Standard 1-Year Warranty: All Belleze products include a 1-year warranty from the date of delivery, unless otherwise stated.
• Limited Lifetime Warranty Upgrade: To qualify for our Limited Lifetime Warranty, you must register your product at belleze.com within 100 days of delivery.

 

What the Warranty Covers

This warranty applies to defects in materials and workmanship under normal household use. All claims are reviewed on a case-by-case basis. Coverage includes:

• Arrival Issues: Missing parts, items damaged during transit, or defective items upon arrival.
• Storage & Sideboards: Loose or misaligned doors, broken hinges, missing hardware, or warped/peeling panels.
• TV Stands: Structural defects, hardware failures, warped wood, or assembly-related manufacturing issues.
• Accent Chairs: Unstable frames, loose or broken legs, and fabric defects (such as premature tearing or discoloration).

 

What is Not Covered

This warranty does not cover:

• Damage resulting from improper maintenance, cleaning, or unauthorized repairs.
• Misuse, negligence, accidents, or wear and tear from commercial use.
• Damage caused by natural disasters or environmental events.
• Lost or stolen items.

 

Replacement & Resolution Policy

Please note that warranty claims do not qualify for monetary refunds. We resolve issues through the following tiered approach:

• Free Replacement Parts: We will provide replacement parts at no cost to you. Parts are typically processed and shipped within 2–3 business days.
• Product Replacement: If parts are unavailable or the item has been discontinued, we may offer a full product replacement.
• Store Credit: If the product is no longer in stock, store credit will be issued for use on belleze.com.
• Free Shipping: All authorized replacement parts and products are shipped free of charge.

 

Warranty Limitations

• The warranty applies only to the original purchaser and is non-transferable.
• Products purchased from unauthorized third-party sellers are not covered under this policy.

 

How to File a Claim

To submit a claim, please contact us via email at support@belleze.com. To ensure the fastest resolution, please include the following:

• Full Name or account email address.
• Order Number.
• Photos or Video of the issue (if applicable).