100-Day Risk-Free Trial

At Belleze, we take pride in our craftsmanship. We offer a 100-Day Risk-Free Trial to ensure your furniture is the perfect fit for your home.

 

1. The Return Window

You may initiate a return request within 100 days from the date of delivery.

 

2. Return Shipping Fees

• Manufacturing Defects or Transit Damage: If the return is due to a quality issue reported within our guidelines, Belleze will cover 100% of the return shipping costs.
• Personal Preference (Customer Remorse): For returns due to change of mind, style, color, or fit, the consumer is responsible for the return shipping fees. To make the process easier and more affordable, you may purchase a pre-paid return shipping label directly from us at our discounted enterprise rate. This is typically significantly lower than standard retail shipping rates. Alternatively, you may choose to ship the item back via your preferred carrier.
• No Restocking Fees: During the 100-day window, we waive all restocking fees for eligible returns, ensuring you receive a refund of the full product purchase price.

3. Eligibility Original Packaging

• Condition: Items must be in as-new, resaleable condition, fully disassembled, and free of any user-initiated modifications (e.g., drilling, painting).
• Original Packaging: Items must be returned in their original packaging.
• Repackaging Fee: If the original box has been discarded, a $50 repackaging fee per item will be deducted from the refund to cover additional protective materials and processing required for safe transit.

 

Damaged Or Defective Items (7-Day Reporting)

• We stand behind our quality. While rare, transit damages can happen.
• Immediate Inspection: Please inspect your items promptly upon arrival. All damages, functional defects, or missing hardware must be reported within 7 days of delivery.
• The Belleze Solution: Valid claims will be resolved through our tiered approach: providing free replacement parts or a new unit at our discretion. This is the fastest way to restore your furniture without the hassle of a return.
• Documentation: Clear photos of the item, the product label, and the shipping packaging are required to facilitate your claim.

 

Limited Lifetime Warranty

We are committed to ensuring your home stays beautiful for years to come.

 

 1. Warranty Upgrade

Standard Coverage: All products include a 1-year warranty from the date of delivery.

Limited Lifetime Upgrade: To qualify for our Limited Lifetime Warranty, you must register your product at belleze.com within 100 days of delivery.

 

 2. What is Covered

This warranty covers defects in materials and workmanship under normal household use, including structural failures, broken hinges, and unstable frames.

 

3. Resolution Policy

Warranty claims do not qualify for monetary refunds. Issues are resolved via:

• Free replacement parts.
• Full product replacement (if parts are unavailable).
• Store credit (if the product is discontinued).

 

Order Changes Cancellations

• Pre-Shipment: You may cancel or modify your order within 24 hours of purchase without penalty, provided it has not been processed for shipment.
• Post-Shipment: Once an order has been processed or left our warehouse, any cancellation or change will be treated as a return and will incur a 20% processing fee to cover intercept and redirection logistics.

 

Exchanges

To ensure the fastest service, Belleze processes all exchanges as standard returns. Simply return your original item for a refund (minus applicable shipping fees) and place a new order for the desired replacement at your convenience.

 

Refund Processing

• Inspection: Once returned items reach our fulfillment center and pass inspection, refunds are issued.
• Timeline: Refunds are typically processed within 5–7 business days of receipt.
• Method: Funds will be returned to the original payment method. Depending on your financial institution, it may take an additional 3–5 days to reflect on your account.

 

Code of Conduct

Belleze maintains a zero-tolerance policy for inappropriate behavior. Any abusive, harassing, or disrespectful communication toward our associates may result in order cancellations, refusal of service, or blocked communications to ensure the safety and respect of our team.

 

Contact Support

Our dedicated team is available 24/7 to assist you:

• 24/7 Live Chat: Available at belleze.com
• Email: support@belleze.com
• Phone Support: (800) 682-6376 (Mon–Fri, 6 AM – 4 PM PT)

Last Updated: April 28, 2026