Returns & Replacement

Returns & Exchanges

We're here to help. Submit your request below and our support team will review it within 1–2 business days.

Frequently Asked Questions

What is your return policy?

We want you to love your purchase. If it’s not quite right, you can return most items within 100 days of delivery for a full refund. [See full policy for details.]

Who covers return shipping?

Return shipping is on the customer unless your item arrives damaged, defective, or incorrectβ€”then we’ll cover it.

What if my item arrives damaged?

Report it within 30 days of delivery. Our team will quickly help you replace, exchange, or provide compensation so you’re not left with a damaged piece.

How do I start a return or exchange?

Submit a request via our return form, including your order number, reason, and photos if needed. We’ll guide you through the next steps.

Can I return an assembled item?

Whenever possible, return items in their original condition and packaging. For special cases, just reach out to our support team.

When will I receive my refund or replacement?

Once your return is received and inspected, refunds are processed quickly, and exchanges are shipped within 7–14 business days.

How long does it take to hear back from support?

Our team usually responds to return or exchange requests within 1–2 business days.

How can I contact Belleze support?

If you have questions about returns, exchanges, or your order, our support team is here for you:
24/7 Email Support: support@belleze.com
Phone Support: (800) 682‑6376 (Monday to Friday, 6 AM – 4 PM PT)